Order Cancellation & Refund Policy

In effect from: 16.08.2026

Courtesy translation. This document is governed by Romanian law. In case of any discrepancy between this English version and the Romanian original, the Romanian version prevails. The original is available at ekopress.ro/politica-anulare.

This policy describes the conditions for cancelling Orders placed on the EkoPress platform, operated by EKO UNITED INVESTMENT SRL, and the refund process. This policy forms part of the Terms and Conditions and is to be read together with them and with the Delivery Policy.

1. Cancellation before publication

1.1. For as long as the article has not yet been published on the Portal, the Advertiser may request a change to, or cancellation of, the Order, from their Platform account or at office@ekopress.ro. Receipt of the request is confirmed within 3 business days at the latest.

1.2. In the event of cancellation before publication, amounts paid are refunded, less any irreversible costs already incurred (for example, writing services already performed for that Order).

2. Cancellation after publication

2.1. Once the article has been published on the Portal, the service is deemed performed. As a rule, refunding the price of a publication already carried out is not possible, except in cases of non-performance attributable to the Service Provider.

2.2. For Orders covering several Portals, performance is assessed per publication: for Portals on which the article was not published, the corresponding amounts are refunded in full (or the publication is replaced, with the Advertiser’s agreement).

2.3. If the Portal on which the article was published ceases operating, the situation is handled in accordance with the Delivery Policy, section 5.1 — through republication of the article, at no additional cost, on another Portal from the catalogue, with a comparable profile and at least equal value.

2.4. Final rejection of content, under point 8.7 of the Terms, is not a cancellation of the Order: the amount paid remains at the Advertiser’s disposal as the right to one single remake on the same Portal. Instead of a remake, the Advertiser may submit a refund request, decided by EkoPress, without prejudice to the rights under section 3. Withdrawal from publication of content, under point 5.7 of the Terms, gives no right to a refund.

3. Consumer right of withdrawal (GEO 34/2014)

3.1. An Advertiser who is a consumer (a natural person acting outside their commercial or professional activity) may withdraw from the distance contract, without giving any reason, within 14 days from the date the contract was concluded, in accordance with Romanian Government Emergency Ordinance no. 34/2014 on consumer rights, as subsequently amended and supplemented (including GEO no. 58/2022).

3.2. The publication service is performed at the Advertiser’s express request, expressed through the dedicated checkbox at checkout, by which the Advertiser requests that performance begin before the withdrawal period expires. Under these conditions, pursuant to GEO no. 34/2014, as amended: (a) after full performance of the service (publication of the article), the right of withdrawal is lost; (b) where withdrawal is exercised during performance, the consumer-Advertiser owes the proportional value of the services already performed, and the difference is refunded.

3.3. Online withdrawal function. The Platform provides a dedicated withdrawal function, permanently available throughout the withdrawal period, at /en/retragere. It is also reachable directly from your account, section Orders, through the link “Withdraw from the contract here”, displayed on every paid order. Once submitted, you immediately receive an e-mail confirmation of receipt, stating the registration number of the request, the date and the exact time.

3.4. The online form is not mandatory. The withdrawal request may also be sent to office@ekopress.ro, through an unequivocal statement — including by using the standard withdrawal form model set out in the annex to GEO no. 34/2014 (part B), reproduced below. The request produces the same effects whichever route is chosen, and the deadlines run from the moment the request reaches the Service Provider, not from the moment it is registered internally.

Withdrawal form

(This form should be completed and returned only if you wish to withdraw from the contract.)

⚠️ This form is a courtesy translation of the standard model annexed to Romanian GEO no. 34/2014 (part B). The legally binding version is the Romanian original, reproduced at ekopress.ro/politica-anulare.

— To: EKO UNITED INVESTMENT SRL, Str. Doinei nr. 100F, Fundeni Village, Dobroești Commune, Ilfov County 077086, Romania, email: office@ekopress.ro

— I/We hereby give notice that I/we withdraw from the contract for the provision of the following service: publication of the article for Order no. […]

— Ordered on: […]

— Name of consumer(s): […]

— Address of consumer(s): […]

— Signature of consumer(s) (only if this form is notified on paper): […]

— Date: […]

4. Refund method and timeframe

4.1. Refunds are made within 14 days at the latest from the date the cancellation request is approved, or from the date of notification of withdrawal (for consumers).

4.2. Refunds are made using the same payment method as the original transaction — a return to the card used for payment (through the payment processor), or by bank transfer where payment was made by transfer — with no additional fees for the Advertiser.

4.3. A corrective invoice is issued for refunded amounts and sent electronically.

5. Complaints and alternative dispute resolution

5.1. Complaints regarding Orders are sent to office@ekopress.ro and are resolved within 14 days of receipt at the latest.

5.2. The consumer-Advertiser may use the alternative dispute resolution (ADR) mechanism made available by Romania’s National Authority for Consumer Protection (ANPC) — reclamatiisal.anpc.ro. Information: anpc.ro.

6. Contact

EKO UNITED INVESTMENT SRL · VAT ID RO44063671 · Trade Registry J2021002196232 Str. Doinei nr. 100F, Fundeni Village, Dobroești Commune, Ilfov County 077086, Romania · office@ekopress.ro · 0757 772 828

Publish advertorials and press releases in real media, transparently and with a permanent link

EkoPress is the platform companies and people use to reach the press. You publish advertorials, press releases and editorial articles in hundreds of Romanian and international publications, across dozens of categories, from business, legal and medical to sport, technology or investigations.

The process is simple and transparent: you pick the publications from the catalogue, send or order the article, and the editorial team checks it and publishes it within 45 minutes of approval. Every article is editorial and gets a permanent link; standard articles are also labelled “Advertising” (mini and content-creator quota articles are not). The price is shown upfront, from 199 lei including VAT, with no hidden costs and no middlemen.

The point is not a bought position in Google, but your brand’s presence where the audience looks today: in the press and in answers generated by artificial intelligence. An EkoPress article stays online, is read by real people and can be cited by ChatGPT, Perplexity or Google AI Overviews when they answer questions in your field.

Whether you need advertorials in the press, press release distribution, sponsored articles for a launch or a broad visibility campaign, EkoPress gives you real publications, visible pricing and a clear report with every placement. Standard articles are labelled “Advertising”, in line with the law, so that each one is transparent for readers and for the authorities.