Refund request / withdrawal from the contract
Here you ask for your money back on an EkoPress order. Fill in the form and we immediately email you a confirmation of receipt with the request number, the date and the exact time.
If the request is approved, we send the money back within at most 14 calendar days from the date we received it.
Sign in to submit the request
We ask you to sign in so that the request is linked to the order that was actually paid, and so that nobody else can request a refund in your name. It takes a moment and your order details are filled in automatically.
Sign inDon't have access to the account anymore?
Send us the same request by email at office@ekopress.ro, or use the standard withdrawal form published in the cancellation policy. It has exactly the same effect and the deadline runs from the moment it reaches us — the form on this page is the convenient option, not a mandatory one.
Cancellation policy →